Terms of Service

These Terms govern website design, domain registration and website update services provided by Templatehouse (“we,” “us”) to you (“the client”). By submitting a project or accepting a quote, you agree to these Terms.

1. Services

We customize a website from our template library according to the plan, scope and add-ons described in your written quote (“the Project”). Work outside the agreed scope will be quoted separately before it is done.

2. Quotes, pricing & payment

• All prices are in Canadian dollars (CAD) and exclude applicable taxes (GST/HST/PST).
• [PLACEHOLDER: confirm your terms] A non-refundable deposit of 50% is due to begin work. The balance is due on approval of the final site, before launch and handoff. For example: Starter ($249) is a $125 deposit and $124 at launch; Standard ($449) is $225 and $224; Premium ($749) is $375 and $374, plus applicable taxes and any add-ons.
• Third-party costs such as hosting or website platform plans, premium plugins, stock images or paid services are not included unless stated in your quote (domain registration is covered in section 3). They are billed at cost or paid directly by you, and renew according to each provider's terms.

3. Domain registration (optional add-on)

• If you ask us to register a domain, it is registered in your name (or transferred into your name at handoff) and handed over to you with your other accounts.
• For normal domains, the price is the actual registration cost plus a setup fee of $25 CAD. For premium or high-priced domains, we confirm the exact total with you before registering, and no fixed markup is applied automatically.
• The exact domain cost is confirmed with you before anything is purchased. Domain availability and registry prices can change until the moment of registration.
• Domain renewal costs (usually yearly) are your responsibility as the owner, along with keeping your contact details and renewal settings up to date. If you already own a domain, you remain responsible for it; you may give us registrar access or update DNS records yourself using our instructions.

4. Client responsibilities

You agree to provide accurate information, content, and materials (text, images, logos) in a timely manner, and confirm that you own or have the right to use everything you provide. You are responsible for the accuracy and legality of your website's content. Timelines begin once we receive your completed project form, content and deposit, and may be extended if materials or feedback are delayed.

5. Revisions

Your plan includes the number of revision rounds stated in your quote. A revision round is one consolidated list of changes within the agreed scope. Additional rounds or new features are billed at our current add-on rates.

6. Accounts, ownership & handoff

• To build your website, we may create dedicated accounts for your project, such as a website hosting account, a domain registration and a project email address. These accounts are created for your project only and are not shared with other clients.
• On receipt of final payment, ownership of the completed website and its content transfers to you, and we provide you with all account logins related to your website, including the email, hosting and domain accounts.
• Immediately upon handoff, you agree to change all passwords and update the recovery email addresses, phone numbers and security settings on each account. Where a provider allows it, we'll help you transfer the account into your own name.
• After handoff we retain no access to your accounts, and we delete the credentials from our records. Any future access requires your explicit invitation (for example, for support or a care plan).
• Until final payment is received, the website and associated accounts remain under our control, and we may delay launch or handoff.
• Our template designs, underlying code patterns and tools remain our intellectual property. You receive a perpetual, non-exclusive, non-transferable licence to use the template design as part of your website. You own your content, logos and branding.

7. Website updates

• Scope. We offer updates for websites we built and for existing websites built by others. Small updates ($49 CAD) and medium updates ($99 CAD) cover the changes described on our Website Updates page. Larger updates are quoted individually (starting from $149 CAD) and no work or payment happens until you approve the quote. If a request turns out to be larger than the tier you chose, we tell you before starting and you can adjust or cancel it; any payment already made for work we don't do is refunded.
• Login access is required before work starts. Please add us as a user or collaborator where possible, or share a temporary password through a secure one-time link. Never send passwords through our forms or regular email. You confirm you are authorized to give us that access.
• Backups. For websites we did not build, or that are hosted on third-party hosting or website platforms, you are responsible for keeping your own backups. We take a backup before making changes where the platform allows it, but we can't guarantee one is possible on every platform.
• After completion, you should remove our user access or change the temporary password. We stop using the access once the work is done and delete any temporary credentials from our records.
• We are not responsible for issues caused by third-party themes, plugins, platform changes or other people's edits, but we'll tell you if we notice a problem.

8. Portfolio use

Unless you ask us not to in writing, we may show screenshots of your completed website in our portfolio.

9. After launch

After handoff you are responsible for your accounts, renewals, updates, backups and security, unless you purchase an optional care plan. Changes after launch are available through our Website Updates service at the rates shown on our website.

10. Cancellation & refunds

You may cancel the Project in writing at any time. The deposit is non-refundable once work has started. Work completed beyond the deposit amount will be invoiced. [PLACEHOLDER: adjust to your refund policy.]

11. Limitation of liability

We provide services with reasonable care and skill. To the maximum extent permitted by law, our total liability for any claim relating to the Project is limited to the amount you paid us for that Project. We are not liable for indirect or consequential losses, including lost profits or data, or for outages or changes by third-party providers.

12. Governing law

These Terms are governed by the laws of the Province of [PLACEHOLDER: province] and the federal laws of Canada applicable there.

13. Contact

Questions about these Terms? Email info@templatehouse.ca.