Privacy Policy

Last updated: [PLACEHOLDER: date]

This Privacy Policy explains how Templatehouse (“we,” “us,” “our”) collects, uses, discloses and protects personal information. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information we collect

  • Contact information you provide: name, business name, email address, phone number.
  • Project information you submit through our project form: business details, domain preferences, brand colours, logos, images, written content, and notes.
  • Update requests you submit through our website updates form: your website address, platform, the changes you want, files you upload, and non-secret login details such as a username or account email.
  • Communications: messages you send us by email or through our contact form.
  • Billing information needed to invoice you. Card payments are processed by our payment provider; we do not store full card numbers.
  • Technical information: basic, aggregated website usage data (such as pages visited and device type) that helps us improve our site. [PLACEHOLDER: name any analytics tool you use, or delete this item if none.]

We never collect passwords through our forms. When we need access to your website, hosting or website platform, or domain account, we ask you to add us as a user or collaborator, share a temporary password through a secure one-time link, or arrange a secure handoff with you directly. Any access you give us is used only to carry out the work you requested, is not shared, and should be removed (or the password changed) by you once the work is done. We delete temporary credentials from our records when the work is complete.

Our project and update forms save your in-progress answers in your own browser (local storage) so you don't lose your work. This data stays on your device until you submit or clear it.

2. How we use your information

  • To prepare quotes, build, launch and hand over your website.
  • To set up the accounts your website needs (such as hosting, domain and a project email) on your behalf, including registering a domain in your name if you ask us to.
  • To carry out website updates you request, using only the access you give us for that work.
  • To communicate with you about your project, invoices and support.
  • To meet legal, tax and accounting obligations.

We do not sell or rent your personal information. We will not send you marketing emails without your consent.

3. Consent

By submitting a form or engaging our services, you consent to the collection and use of your information as described here. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may affect our ability to complete your project.

4. Sharing with service providers

We share information only with trusted providers who help us deliver our services, such as form processing, email, payment processing, domain registration and website hosting providers, and only as needed for those purposes. Some providers may store data outside Canada (for example, in the United States), where it may be subject to local laws.

5. Retention

We keep project information only as long as needed to deliver your project and meet legal and accounting requirements (generally up to 7 years for financial records). After handoff, we delete account credentials from our systems. Files and content are deleted within [PLACEHOLDER: e.g. 90 days] of project completion unless you ask us to keep them.

6. Security

We use reasonable physical, organizational and technical safeguards to protect your information, including secure transfer of login credentials at handoff. No method of transmission or storage is 100% secure, but we work to protect your data.

7. Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where permitted by law. Contact our privacy officer at info@templatehouse.ca. We will respond within 30 days. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

8. Children

Our services are intended for adults and businesses. We do not knowingly collect information from children under 13.

9. Changes

We may update this policy from time to time. The “Last updated” date shows when it last changed.

10. Contact

Templatehouse, Privacy Officer: [PLACEHOLDER: name]
[PLACEHOLDER: mailing address], Canada
info@templatehouse.ca